Zepto Recruitment 2023

The Front Desk Manager is responsible for the management and daily operations of the front desk.

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Qualifications:

• Proven experience as a Front Desk Manager or similar role

• Excellent customer service skills

• Strong supervisory skills

• Knowledge of hotel management software

• Fluent in English

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The Front Desk Manager is also responsible for managing the hotel staff, providing excellent customer service to guests, handling complaints, and ensuring the security of the hotel.

Responsibilities:

• Handling guest complaints and ensuring that they are resolved satisfactorily

• Ensuring that all guests receive prompt, courteous, and efficient service

• Investigating any discrepancies in guest accounts

• Coordinating with other departments to ensure that all guests’ needs are met

• Maintaining a high level of security at the hotel