Wipro Recruitment 2023

Wipro are looking Candidates For a Director Call Center Operations Jobs.

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This includes supervising, planning, and managing the activities and personnel of the contact center. You must make sure that the staff is providing outstanding customer service and that all customer queries are answered in a prompt manner.

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You should keep up to date on industry trends and technologies to guarantee that the contact center is using the latest systems and processes. You are responsible for recruiting, hiring, and training contact center staff, setting performance objectives and goals, and providing mentoring and guidance to guarantee that staff is meeting expectations.