Tech Mahindra Jobs in India

The Customer Service Manager oversees the customer service department and is responsible for ensuring customer satisfaction, as well as managing and developing the team of customer service representatives.

Jobs For Freshers

Qualifications

- Proven experience as a Customer Service Manager or equivalent role

- Strong leadership skills

- Excellent communication and problem solving skills

- Keen attention to detail

Responsibilities

-Manage a team of customer service representatives, ensuring that all customer inquiries are handled in a timely, professional, and satisfactory manner -Develop and manage key customer service metrics -Ensure that all customer service processes are followed