Meesho Recruitment 2023

Job Title: Customer Care Associate

Location: Remote

Reports To: Customer Care Manager

Summary:

The Customer Care Associate is responsible for providing excellent customer service to Meesho customers. This includes tasks such as answering customer queries, resolving customer issues, and providing product and policy support. The ideal candidate will have a strong customer service focus, as well as excellent communication skills.

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Responsibilities:

• Answer customer queries via phone, email, and chat
• Resolve customer issues in a timely and efficient manner
• Provide product and policy support to customers
• Escalate customer issues to the appropriate team as needed

Skills:

• Strong customer service skills
• Excellent communication skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines

Qualifications:

• High school diploma or equivalent
• 1+ year of customer service experience
• Excellent communication skills
• Ability to work independently and as part of a team