IBM Recruitment 2023

We are looking Candidates For a Call Center Operation Jobs.

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As a Director of Call Center Operations, you are responsible for the day-to-day operations of the organization's contact center. This includes directing, planning, and managing the activities and staff of the contact center.

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You must ensure that the staff is providing excellent customer service and that all customer inquiries are responded to in a timely manner. You are also responsible for developing, implementing, and maintaining policies, procedures, and systems to ensure customer satisfaction, maximize efficiency, and minimize costs. You must stay current on industry trends and technologies to ensure the contact center is using the most up-to-date systems and processes.