Flipkart Careers - Work From Home

Company: Flipkart
Position: Customer Service Officer
Location: Work from Home (Anywhere in India)

Flipkart Jobs for Freshers - Apply Online

Details

Job Description

Flipkart is one of India's leading e-commerce companies. They are hiring Customer Service Officers to join their team. The job is remote, so you can work from the comfort of your home. As a Customer Service Officer, you will help customers with their questions and problems. The company is looking for both freshers and experienced candidates.

Responsibilities:

• Answer customer calls and emails.
• Provide support for product orders.
• Solve customer complaints in a friendly way.
• Help customers with their returns or exchanges.
• Maintain clear records of all customer interactions.
• Follow company policies while assisting customers.
• Be patient and calm while handling difficult situations.
• Ensure customer satisfaction after every interaction.
• Keep yourself updated on new products and services.
• Work in a team to meet daily targets.
• Collaborate with other departments for customer issues.
• Track customer feedback to improve service quality.
• Assist customers with tracking orders.
• Answer questions about payment or billing issues.
• Escalate issues when necessary to a higher level.

Skills:

• Good communication skills in English and Hindi.
• Strong problem-solving abilities.
• Ability to handle customer queries with patience.
• Basic computer skills (MS Office, Email).
• Good listening skills.
• Ability to work in a team.
• Multitasking skills.
• Knowledge of e-commerce is a plus.
• Ability to work from home with minimal distractions.
• Time management skills.

Qualifications:

• Minimum education: 10th Pass, 12th Pass, or any Graduate.
• Knowledge of customer service is helpful but not mandatory.
• Basic knowledge of internet usage.
• Prior work experience in customer support is a plus but not necessary.

Experience:

• Freshers are welcome to apply.
• Candidates with customer service experience are also encouraged.
• Experience in handling customer complaints is a plus.

Apply now and start your journey with Flipkart. It's a great opportunity to work from home and be part of one of the biggest e-commerce companies in India. Don't miss out! Apply today!