Bank Of Baroda Recruitment 2023

The ideal candidate has a strong customer service orientation, good troubleshooting skills, and an interest in web application development.

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Qualifications:

-A degree in business administration or a related field

-At least 3 years of experience in a customer service or Marketing role

-Strong writing and communication skills

-At least 3 - 5 years of experience in customer service or customer experience management

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The ideal candidate will also be skilled in A/B testing and statistical analysis, and will be able to use data to improve customer experience metrics.

Responsibilities:

• Define and track customer engagement and satisfaction metrics

• Use data analysis to identify areas for improvement in customer experience

• Develop action plans to address customer feedback and improve the customer experience

• Manage and execute customer experience initiatives (such as customer surveys, contact center enhancements, etc.)