Responsibilities:

• Answer customer inquiries via phone, email, and chat.
• Resolve customer complaints in a timely and efficient manner.
• Process customer orders accurately and efficiently.
• Maintain customer records.
• Other duties as assigned.

Skills:

• Excellent customer service skills.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite.
• Knowledge of Amazon products and services.

Qualifications:

• High school diploma or equivalent.
• 1+ year of experience in customer service is preferred.
• Customer service certification is a plus.