Allahabad UP Gramin Bank Recruitment 2023

Customer Care Associate

Job Description

Allahabad UP Gramin Bank is looking for a Customer Care Associate to join our team in Harhua, Uttar Pradesh. The ideal candidate will be a highly motivated and customer-oriented individual with a passion for providing excellent customer service. The Customer Care Associate will be responsible for providing support to customers via phone, email, and chat.

Responsibilities

• Answer customer questions and resolve issues.
• Process requests and provide updates to customers.
• Escalate customer issues to the appropriate team.
• Collect feedback from customers and use it to improve the customer experience.

Skills

• Excellent communication skills, both written and verbal.
• Strong customer service skills.
• Ability to work independently and as part of a team.
• Proficient in using customer service software.

Qualifications

• Bachelor's degree in business administration, customer service, or a related field.
• 1-2 years of experience in customer service.
• Excellent communication skills, both written and verbal.
• Strong customer service skills.