Byju's Recruitment 2023

The Analyst will be the first line of contact for our customers, and will be responsible for resolving customer inquiries and complaints

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Qualifications:

- Excellent communication skills

- patience and professionalism

- Bachelor’s degree in Business Administration, Information Technology, or related field

- 1-3 years of experience providing customer support

- Experience in a software development environment an asset

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The analyst will be responsible for responding to customer inquiries, troubleshooting customer issues, and escalating customer concerns

Responsibilities:

- Respond to customer inquiries by telephone, email, and chat

- Maintain customer records and files

- Provide feedback to the development team on customer concerns

- Troubleshoot customer issues and determine the root cause of the issue