HDFC Bank Recruitment 2023

Position Overview: We are currently seeking enthusiastic individuals to join our team as Front Office Staff. As a Front Office Staff member, you will be the first point of contact for our guests and clients, providing exceptional customer service and creating a positive and welcoming atmosphere. This is an excellent opportunity for freshers to kick-start their career in the hospitality industry and gain valuable experience in front office operations.

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Responsibilities:

• Greet and welcome guests in a friendly and professional manner.
• Provide outstanding customer service, ensuring guest satisfaction.
• Manage and respond to phone calls, emails, and other inquiries promptly.
• Register and check-in guests, verifying their information and preferences.
• Assist guests with check-out procedures, ensuring accuracy of billing and payment processing.
• Handle guest requests and resolve any issues or complaints promptly and efficiently.
• Maintain a neat and organized front desk area, ensuring it is presentable at all times.
• Manage guest reservations and bookings, ensuring accuracy and efficiency.
• Provide information and guidance to guests regarding hotel facilities, services, and local attractions.
• Assist in coordinating and organizing meetings, conferences, and other events.
• Maintain records and files, ensuring confidentiality and accuracy of information.
• Collaborate with other departments to ensure smooth operations and guest satisfaction.
• Assist in administrative tasks such as data entry, filing, and correspondence.
• Uphold and enforce hotel policies and procedures to ensure a safe and secure environment.
• Stay updated with hotel promotions, special events, and policies.

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Skills:-

• High school diploma or equivalent qualification.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Pleasant and professional demeanor with a positive attitude.
• Ability to multitask and prioritize tasks effectively.
• Strong organizational and time management skills.
• Proficient in using computer systems and basic office software.
• Ability to work in a fast-paced environment and handle stressful situations calmly.
• Attention to detail and accuracy in handling guest information.
• Ability to work both independently and as part of a team.
• Flexibility to work in shifts, including evenings, weekends, and holidays.