Flipkart Recruitment 2023

Job Title: Customer Service Specialist

Department: Customer Service

Reports To: Customer Service Manager

Summary:

Flipkart is looking for a highly motivated and customer-oriented individual to join our Customer Service team. The ideal candidate will be able to provide excellent customer service over the phone, email, and chat. They will also be able to resolve customer issues in a timely and efficient manner.

Responsibilities:

• Answer customer inquiries and resolve issues
• Provide information about Flipkart's products and services
• Process customer orders and track shipments
• Escalate customer issues to management as needed
• Maintain customer satisfaction records

Skills:

• Excellent communication skills (verbal and written)
• Strong customer service skills
• Ability to work independently and as part of a team
• Ability to handle multiple tasks simultaneously
• Proficient in Microsoft Office Suite
• Knowledge of Flipkart's products and services