Axis Bank Recruitment 2023

The Customer Care Agent is a crucial role within our organization, responsible for delivering outstanding customer service and support. We are seeking a highly motivated and empathetic individual with excellent communication skills. As a Customer Care Agent, you will interact with customers through various channels, such as phone, email, and live chat, to address inquiries, provide assistance, and resolve issues. This position offers an exciting opportunity to be the frontline representative of our company and ensure customer satisfaction and loyalty.

Responsibilities:

• Respond to customer inquiries and requests promptly and professionally via phone, email, and live chat.
• Listen attentively to customer concerns, showing empathy and understanding, and provide accurate and helpful information.
• Resolve customer issues efficiently and effectively, escalating complex cases to the appropriate departments when necessary.
• Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the designated CRM system.
• Stay up-to-date with product knowledge and company policies to provide accurate information and assistance to customers.