Graduate,
2+Years Experience Required
TCS Recruitment 2023
The customer officer is responsible for the happiness and satisfaction of our clients. They will work with clients to ensure they are getting the most out of our product, that their questions are being answered, and that they are generally satisfied. They must be able to communicate effectively with clients, as well as manage expectations. The customer officer must also be able to work with the rest of the team to troubleshoot and resolve any customer-related issues.
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Responsibilities:
• Developing and managing relationships with key customers • Identifying and addressing customer needs and concerns • Identifying opportunities to drive profitable growth • Providing product and technical expertise to customers
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Requirements
• Proven experience in customer relations or account management • Strong knowledge of the product or product line being offered • Excellent communication and interpersonal skills • Strong problem solving and decision making skills